TERMS – CONDITIONS – SHIPPING – PAYMENT
Subject of the contract Sales prices and purchasing methods
BillingAttachment of the contract and mode of delivery
Responsibility and Complaints
Guarantee and methods of assistance
Personal Data Treatment
1. SUBJECT OF THE ONLINE CONTRACT AND ITS DEFINITION
For “on-line” sales contract we mean the distance contract, ie the legal transaction concerning movable property and / or services stipulated between a supplier (Informatica in Azienda, represented by Informatica in Company of Emanuel Celano with operational headquarters in Via Vaccaro 5 – 40132 Bologna Italy) and a customer (who buys goods and services for sale on this site), within a distance selling system organized by the supplier who, for this contract, uses only the remote communication technology called “internet”. All contracts, therefore, will be concluded directly through the access done by the customer consumer to the corresponding website at https://protected-by-grace.com, where, following the indicated procedures, the contract will be concluded for the purchase of the good or service. For consumer we mean the natural, legal person or company that buys goods and services for purposes related to the professional activity eventually performed, or for personal use. Below you can find the sales conditions that will remain effective until they are changed by the supplier. Any changes to the sale conditions will be effective from the moment they are published on the website https://protected-by-grace.com and will refer to sales made from then on.
2. SALES PRICES AND PURCHASING MODES
All sales prices of the products and services displayed and indicated on the website https://protected-by-grace.com, constitute a public offer and included VAT (22%). The purchase contract is considered finalized with its exact compilation and the consent to the purchase, expressed through the online adherence agreement. On this site, there is no minimum purchase order constraint. The customer can pay for the ordered goods or services using the payment methods indicated online at the time of the purchase.
3. SECURITY FOR PAYMENT BY CREDIT CARD
To guarantee maximum of safety in payment transactions, the online credit card transactions of your purchases to Informatica in Azienda are made through a Secure Server that adopts the SSL protection system (Secure Socket Layer) on the external website www.paypal.com. This system encrypts the information entered, in order to make their interception by external users impossible.
With each purchase a regular invoice will always be issued, registered with the data provided by the customer at the time of completing the order. It is not possible to execute the order if the required tax information is missing. The invoice will be issued by Informatica in Azienda Via Vaccaro 5 – 40132 Bologna (Italy)
5. EXECUTION OF THE CONTRACT AND METHOD OF DELIVERY
As soon as we receive your order, the membership to a service or the request for a product, with the necessary data filled in in all their parts, we will send it by post or we will activate it in case of purchase of a service, respecting what you requested. It will be considered as already confirmed by our company. If it is not possibile to process it, it will be communicated via e-mail. If the customer has a certified e-mail address, they are required to send it to our address firstname.lastname@example.org with the order, by immediately sending a separate message or adding this information in the notes. In case of lack of a certified mailbox, communications sent to the customer’s email address are still considered read even if the customer entered an invalid email address at the time of the order.
6. LIABILITY and COMPLAINTS
Informatica in Azienda, owner of the website https://protected-by-grace.com, assumes no responsibility for disruptions caused by force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, totally or in part, from executing the contract within the agreed timetable. Informatica in Azienda will not be liable in any case for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above. No responsibility can be attributed in case of delay to honour the order or for the order to be delivered and/or sent by mail, in particular for the shipment of the material combined with the membership to the services offered to supporters https: // protected- by-grace.com/sostenitori-piano-di-abbonamento/. Likewise, Informatica in Azienda is not responsible for any fraudulent or illegal use that may be made by third party, credit cards and other means of payment, during the payment of the products or services purchased, or illicit uses or violations of rights and trademarks in the use of the products by the purchaser. Informatica in Azienda, at no time during the purchase procedure is able to know the credit card number of the purchaser, as the payment is made through a secure connection with Paypal.
7. WARRANTIES AND ASSISTANCE METHODS
Informatica in Azienda, owner of the site https://protected-by-grace.com sells high quality standard products / goods / services, which are covered, in case of products, by the manufacturer’s original warranty for any lack of conformity and operation for 6 months. Even though we choose the best materials, there is no guarantee on the tack of the stickers or other gadgets sent to the supporters. The warranty period is valid only for products shipped by post and starts from the date of the purchase shown on the invoice. The assistance will be performed through direct contact with the supplier, which at its own discretion, will repair or replace the product, with the same product or with one of equivalent performance. In any case, however, the reference standards and the procedures for applying the guarantee are those indicated and highlighted by the manufacturer in their certificate. No damage can be requested for any delays in repairs or replacements. The warranty is void when the products:
–Are not used according to the parameters established by the manufacturer.
–Have been exposed to heat sources; have been washed with solvents or acids.
–Have been tampered with; have been used for improper uses.
–Are not intact
–Do not bear the guarantee label.
Shipping is provided in a single way with the costs declared at the time of purchase. In case of unavailability of the item, the shipment will take place in approx. 10/15 working days, always under the same conditions. At the time of the delivery of the goods, the Customer is required to check that the packaging is intact, not damaged, neither wet nor otherwise altered, even in the closing materials (adhesive tape or metal strips). Any damage or mismatch in the number of packages or indications must be immediately reported to the person making the delivery. Once the delivery document has been signed, the Customer will not be able to make any objection to the external characteristics of what was delivered. Usually the ordered product is available, but it may happen that it is temporarily out of stock. In this case, a notification will be sent by e-mail to let you know when it will be delivered, or, alternatively, the other colors available for the same model. Of course, if it is not to your liking, you can always cancel the order.
9. METHOD OF PAYMENT
The only payment methods are:
-By bank transfer
Payment must be made by bank transfer with the details you will receive at the time the order is placed and by writing the order number as the reason for the transfer. Do not forget to indicate the order number and your name as the reason. The order will be processed only after the bank transfer has been received. PayPal will inform us of the payment IMMEDIATELY, so the order will be processed faster.
10. BUYER’S OBLIGATIONS
The consumer accepts the obligation and, once the online purchase procedure has been concluded, provides to print and keep this general conditions, which, moreover, will have already been viewed and accepted as an obligatory step for the purchase, as well as the specifications of the product purchased, in order to fully satisfy the condition of the articles 3 and 4 of the Decr. Legislative. n ° 185/1999 and subsequent decrees in this regard. It is strictly forbidden for the purchaser to enter false and/or invented data during the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively their own real personal data and not of third party or invented. It is expressly forbidden to make double entries corresponding to a single person or to enter data of third party. The company Informatica in Azienda, owner of the site https://protected-by-grace.com, reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers. All compensation rights of the Customer, as well as any contractual or extra-contractual liability for direct or indirect damage to people and/or things, caused by the non-acceptance, even partial, of an order are excluded. This acceptance is considered tacit. By placing an order in the various ways provided, the Customer declares to have read all the information provided to them during the purchase procedure, and to fully accept the general and payment conditions shown on this page.
11. RIGHT OF WITHDRAWAL
The consumer who, for any reason, is not satisfied with their purchase, has the right to withdraw from the stipulated contract, within 10 working days from the date of their invoice for the goods, while for the services from the day of the conclusion of the “on line” contract or purchase and provided that they have not already used our work, even partially. The withdrawal for the goods shipped must be expressed by sending in the aforementioned period of 10 days a registered letter with acknowledgment of receipt to the following address: Informatica in Azienda via vaccaro 5 – 40132 bologna (Italy) sent in advance to the email email@example.com (it is mandatory to send a notification to our email even if the registered letter has already been sent). The consumer cannot exercise this right of withdrawal for the purchase contracts of all the products that have been opened by them; likewise they will not be able to exercise this right for products specifically tailored or clearly personalized. Within the term of 10 days all the purchased goods, intact and in their original packaging and any manuals, must be returned to the sender-supplier without any lack. The return costs will be charged to the customer and Informatica in Azienda will forward the full amount paid by the consumer, excluding the shipping costs, within thirty days from the date of shipment of the goods by the customer, except any repair costs for proven damage to the goods. If the amount had been paid by credit card, it will be refund, through the issuing institution, to the consumer’s card, otherwise it will be the responsibility of the costumer to promptly provide the bank details to obtain the transfer (Current account of the invoice holder, IBAN code, BIC/SWIFT code will be sent to you by email). In case that the returned product has been damaged during the transport, we will notify the customer of the occurrence within the next business day after receiving it at our office, to allow the customer to file a complaint against the courier chosen for shipping. In this case, the product will be returned to the customer at its own expense and at the same time the withdrawal request will be canceled. We strongly recommend that you choose an insured shipment. After the arrival at our offices, all returned products will be carefully examined in order to verify any damage or tampering not deriving from transport. If a lack of integral elements of the product (accessories, cables, shoulder straps, manuals, etc …) or damage to the product, absence or damage of the original packaging is ascertained, the right of withdrawal lapses completely. In this situation the product will be returned to the customer, charging the same shipping cost.
12. CONTRACTUAL RESOLUTION
Informatica in Azienda that owns the site https://protected-by-grace.com has the right to terminate the stipulated contract by giving simple communication via e-mail to the customer, with justified reasons; in this case the customer will only be entitled to a refund of the amount already paid, deducted from the services already performed, except the shipping cost. The obligations assumed by the client pursuant to art. 10 (Obligations of the purchaser), as well as the guarantee of the success of the payment that the customer carries out are essential, so that by express agreement, the non-fulfillment by the Customer of only one of these obligations will result in the termination of the contract by law ex art.1456 of the civil code, without the need for a judicial ruling and without prejudice to the right for Informatica in Azienda to take legal action for compensation for further damage. The customer has the right to cancel the contract, within 2 hours of receiving the order confirmation email, promptly notifying our customer service via email to: firstname.lastname@example.org
13. CONFERENCE AND PROCESSING OF PERSONAL DATA
Each dispute relating to the application, execution, interpretation and violation of the purchase contracts entered “online” via the website https://protected-by-grace.com is subject to the jurisdiction of the Italian Republic; these general conditions are reported, for what is not expressly provided, in conjunction with the legislative decree n ° 50 of 15.1.1992 and the legislative decree n ° 185 of 22.5.1999. For any dispute concerning the sale of goods and services through the website, the competent court is the Court of Bologna (Italy)